Information Technology
CQI Data Results
Reporting Descriptions and Cycles
Customer Survey Results for 2011
Student-to-computer ratios
Staffing Levels for Customer Support Comparison to other Districts
| STAFFING MEASURES | 2011-12 | 2011-12 | 2011-12 | 2011-12 | 2011-12 |
| Comparable Districts | Springfield | Rockwood | North KC | Columbia | Average |
| Number of Students Supported | 25,118 | 22,149 | 18,566 | 17,850 | 20,921 |
| Number of Employees Supported | 3,390 | 3,379 | 3,515 | 2,700 | 3,246 |
| Number of Total Computers Supported | 12,250 | 15,538 | 17,000 | 7,463 | 13,063 |
| # of Total I.T. FTEs (incl. admin staff) | 30 | 52 | 55 | 33 | 43 |
| # of Students Supported | 837 | 426 | 338 | 541 | 535 |
| # of Staff Supported | 113 | 65 | 64 | 82 | 81 |
| # of Computers Supported | 408 | 299 | 309 | 226 | 311 |
Help Desk Customer Support Call Results
Help Desk Support Calls |
2005-06 |
2006-07 |
2007-08 |
2008-09 | 2009-10 | 2010-11 | *2011-12 |
Number of Support Calls (Help Desk) |
20,356 |
21,086 |
36,384 |
42,334 |
37,995 | 41,495 | 31,563 |
Number of Work Orders Created |
5,456 |
8,468 |
8,292 |
10,054 |
11,014 | 12,980 | 11,039 |
Percent (%) calls resolved without a work order |
73.2% |
59.8% |
77.2% |
76.3% |
71.0% | 68.7% | 65.8% |
Source: NEC telephone system call tracking, and the district work order system data.
* Note Above – Completed year results through March 31st 2012
Replacement Costs in Estimated Current Dollars
Network Resources and Usage
Goal 3.2 – Availability of network resources |
Greater Than 99% |
Uptime of Wide-Area Network Services |
MET |
Uptime of Email Services |
MET |
Uptime of Internet Services |
MET |
Last Revision Date of Data: 05-04-2012
