Information Technology
Department of Information Technologies
Rick Green - Director
Mission
We Work together to meet the technology needs of 21st century learners.
Vision
An exemplary Information Technology Team:
- Provides exceptional customer service
- Communicates effectively within and beyond the team
- Is professional and willing to help others
- Advocates for each other and district initiatives
- Is open-minded to advances and new uses of technology
- Provides and disseminates accurate information
Collective Commitments
- Listen and seek to understand customer needs (1 2 3)
- Take ownership and follow through on customer contacts & requests (1 2 4)
- Be supportive of each other (1 2 3 4)
- Create a climate of trust (1 2 3)
- Embrace new ideas for providing customer service (1 5)
- Ask for and consider input from others in the decision making process (1 4)
- Practice effective time management (1 2 4)
- Adhere to departmental standards (1 2 5)
- Recognize accomplishments of the department and/or teammates (2 3 4)
- Maintain a high level of confidentiality (1 2 3)
- Continuously researches advancements in technology (1 5)
To accomplish our vision, we will:
Goals, Performance Indictors, and Measurements
Goal 1: Ensure the quality of customer support
Performance Indicator |
Measurements |
Frequency |
1. Accuracy of information |
Percentage of customer satisfaction on the survey question about I.T. staff:
|
Yearly |
2. Quality customer relations |
Percentage of customer satisfaction on the survey questions about I.T. staff:
|
Yearly |
3. Maximize communication channels |
Departmental updates to I.T. Department website |
Monthly |
Goal 2: Provide increased opportunities for student & staff engagement
Performance Indicator |
Measurements |
Frequency |
1.Technology equipment for educational use |
Student-to-computer ratio |
Yearly |
Goal 3: Improved efficient use of resources
Performance Indicator |
Measurements |
Frequency |
1. Current technology within budget |
Computers over 5 yrs old on the network |
Yearly |
| Replacement cycle of Smart Boards and projectors | ||
2. Availability of network resources |
Uptime of network, e-mail and internet |
Quarterly |
Bandwidth monitoring levels & reporting |
Quarterly |
|
3. Staff resources to provide maximum customer support |
Ratio of IT staff to all staff, students and computers for comparable districts |
Yearly |
Percentage of customer satisfaction on the survey question about I.T. staff:
|
Yearly |
|
Ratio of the number of work orders to average hours completion |
Monthly |
|
Ratio of help desk calls received to work orders created |
Monthly |
Revised 07-11-11
Information Technology Support Teams
-
Coordinator of IT Support Services - Greg Askew
-
Coordinator of Student Information Systems - Ron Ronk
-
Application Support Manager - Roger Smith
End of Year Procedures
End of Year Procedures for Technology
Quick Links
- Access your email from Home
- Access your email from a District Computer
- District and Home Email Help Links
- Open Attachments in Outlook Web Access
Information Services Data Request
- Myths about Copyright
- DESE: COPYRIGHT and SCHOOLS
- Hall Davidson
- The Library of Congress Copyright Office
- Software Privacy and the Law
Computer/Internet Use Agreement, Waiver, and Release (Revised: December 2010)
